Clearly state how long it takes to process and pack an order before it ships. This is especially important to manage expectations during peak seasons like holiday sales.
Shipping costs and options:
Outline the different shipping methods available (e.g., standard, expedited) and their associated costs. Transparency here is vital for a good customer experience.
Delivery timelines:
Provide estimated delivery times for each shipping option. Be realistic about these estimates, especially considering potential delays.
Carrier information:
Specify which carriers are used for shipping. Some policies may also state that they will choose the carrier at their discretion, but they should be open to customer preferences upon request.
Shipping zones and international shipping:
Define the geographic areas you ship to and any specific policies or costs for international orders, including potential customs and duties.
Handling lost or stolen packages:
State clearly when the carrier’s responsibility for a package ends (e.g., once it is marked as “Delivered”) and that the business is not liable for items that are lost, stolen, or damaged after delivery.
Incorrect addresses:
Explain the business’s liability if an incorrect address is provided by the customer and the package is delivered to that address.
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